Therefore, it is critical that you configure your email settings correctly when you set up the management server and when you audit administrator account information. This procedure overwrites the previous management server and database settings and enables you to recreate a new password. You must reconfigure the Symantec Endpoint Protection Manager and database without a database backup.
If you cannot recover your administrator password with the Forgot your password? functionality, Symantec cannot assist with the recovery of your password. Symantec doesnt recommend resetpass.bat anymore since they believe it causes damage to the pdt as mentioned in the below doc The entry "adminMailReciptant" in mailConfig.properties will tell you the admin email.
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